Cleverdog FAQs

1.  Does Cleverdog require the owner to register a domain name?
No.  The Cleverdog app is the only requirement to view video from the cameras.  The system is peer to peer, so the device connects directly to the camera without a "middleman".

2.  Does Cleverdog store video in the cloud?
No.  It stores video in its microSD card.  7 days worth of video fits into a 32GB capacity card, which is also the maximum capacity it accepts.  When the memory card is full, the camera overwrites old video.  For some people this is a lack in features, but others don't mind.  We have spoken to a shopkeeper in Hongkong, who uses a rival product that connects to the cloud to access the camera, and to playback video.  According to the him, the product is always at the mercy of the company that maintains the servers.  Often, the server is down.

3.  Can Cleverdog work without a microSD card?
Yes, but video cannot be recorded.  You may be able to stream real time video, but it will not be stored.

4.  Can Cleverdog work without an internet connection?
No.  This stumped us as well.  Cleverdog does not record video if there is no internet connection.

5.  Is Cleverdog like a CCTV camera, which should be mounted on walls, or ceilings?
Yes, and no.  It can be screwed on to a wall, or ceiling using the supplied tox, and screws.  Its mount has four mounting points.  It may also be placed on a flat horizontal surface, like a table.  Its mounting is not necessarily fixed.  What is important though, and this is where some clients have an issue with, is electrical power.  Wherever you mount it must have a  power source (110V/220V, USB).  Some clients are over eager to place their Cleverdog cameras at their strategic positions forgetting that it needs to be within reach of a power source.

Cleverdog package (includes USB cable, optional 32GB microSD card (P550), and USB power source (P100) sold separately)

6.  So how is Cleverdog powered?
You have two options.  You may plug it to an electrical outlet using a USB charger (not included), or you may place it near a device that has USB power (500mA).  We tested powering one using a modem's USB port, and using a powerbank.

7.  Can the videos be saved somewhere else, like a desktop?
Yes.  You may download the Cleverdog Windows app on the Cylan Cleverdog website to do this.  There is an "Export Video" options in its menu.   Sorry Mac users (like us), the developers only made a Windows version.

8.  Besides I, can anyone else use the Cleverdog camera?
Yes, you may share the use of a camera to another user, who also has a Cleverdog app.  For example, I am the main user of three cameras, one of which is at the office.  I can share that camera to my partner's Cleverdog account, so he can view the office as well.  What we cannot do though is to view the same camera at the same time, because there is no central server.